Frequently Asked Questions
Here are the most commonly asked questions about MSafe
Group.
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MSafe Group, also known as Msafe Equipments Ltd. Specializes in manufacturing, selling and
renting the finest quality of industrial equipment, mainly Aluminium Scaffoldings, Aluminium
Ladders, FRP Ladder, and MS Scaffoldings. From using the finest quality raw materials aided with
advanced technology, the products are top-notch at the international level. Along with the
best-in-class repair and maintenance services, MSafe Group has acquired clients from a huge
chunk of South-East Asia.
You can enjoy our services PAN India, no matter where you reside. We have our yard located at
multiple cities like Delhi NCR, Mohali, Lucknow, Kolkata, Coimbatore Bhubaneshwar, Guwahati,
Mumbai, Pune, Ahmedabad, Indore, Nagpur, Bangalore, Chennai, Visakhapatnam, and Hyderabad to
serve you better.
As a customer of Msafe Group, there are several benefits in store for you:
• The best-quality raw materials and advanced technologies create the final product that adheres to the best quality and safety standards.
• Our PAN India presence assures you minimal delivery time.
• We provide expert advice to help with your product selection.
• In-house CAD designer & customization further enhances your experience.
• We are TUV Tested and EN1004 Certified.
• With 25+ Years of Experience in the Industry, we know what is best for you.
• The best-quality raw materials and advanced technologies create the final product that adheres to the best quality and safety standards.
• Our PAN India presence assures you minimal delivery time.
• We provide expert advice to help with your product selection.
• In-house CAD designer & customization further enhances your experience.
• We are TUV Tested and EN1004 Certified.
• With 25+ Years of Experience in the Industry, we know what is best for you.
Check out our refund policy and privacy policy page to know about
it all.
Yes, we will always provide you with your tracking id once the products are shipped.
You have several payment options open to choose from, like Credit/debit card, Net banking, and
UPI.
The Delivery time depends on your location. We offer fast delivery to the cities near our yard
location.
Once we have received your order, you will receive a confirmation message and an e-mail to your
registered mobile number or email id.
Our shipping and handling charges vary based on the delivery location and the specific products
being shipped. The final cost will be calculated during checkout according to your destination
and order details.
Yes, you can do so; however, the shipping charges may vary accordingly. If you need to change
the delivery location after your order has been shipped or have any further questions, please
contact us at 9859857100 or email us at info@msafegroup.com.
Do keep in mind that only the products having manufacturing defects can be changed/returned.
Please check
out or RETURN AND CANCELLATION POLICY page to know more.
No, your order cannot be cancelled after it is processed. Do read our RETURN AND
CANCELLATION
POLICY for
more information.
No, your order cannot be cancelled after it is processed. Do read our RETURN AND
CANCELLATION
POLICY for
more information.
No, it is not mandatory to register to place an order online. You can order with us as a guest
user.
At MSafe Group, safeguarding your privacy and security is a core commitment. When you share
personal information with us, we handle it with care and responsibility. We do not share, rent,
sell, or otherwise disclose any personally identifiable information we collect from you.
At MSafe Group, we are committed to delivering on our promises and achieving 100% customer
satisfaction. If you have a concern or wish to register a complaint, please email us at
info@msafegroup.com or call +91-985 985 7100. We will review your message promptly and get back
to you as soon as possible.
No, we do not offer any refund after the order has been delivered or the service has been
completed. Please review all details carefully before placing your order.
No, we do not accept returns after the order has been delivered or the service completed. Please
ensure all details are correct before confirming your order.
If you receive a damaged or incorrect item, please report it within 24 hours of delivery with
proof (photo/video). Our team will review and provide a suitable resolution.