FAQ - Msafe
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 1. What is Msafe group?

Msafe group, also known as Msafe Equipments Pvt. Ltd. Specializes in manufacturing the finest quality construction equipment, mainly aluminium scaffoldings, aluminium ladders, and aerial work platforms. From using the finest quality raw materials aided with advanced technology, the products are top-notch at the international level. Along with the best-in-class repair and maintenance services, Msafe group has acquired clients from a huge chunk of south-east Asia.

2. What is the area of coverage for msafegroup.com?

You can enjoy our services PAN India, no matter where you reside. We have our yard located at multiple cities like Delhi, Noida, Kolkata, Ahmedabad, Mumbai, Pune, Chennai, Hyderabad, and Bangalore to serve you better.

3. How do I benefit as a consumer if I order from msafegroup.com?

As a customer of msafegroup.com, there are several benefits in store for you:

  • The best-quality raw materials and advanced technologies create the final product that adheres to the best quality and safety standards
  • Our PAN India presence assures you minimal delivery time.
  • We provide expert Advice to help with your Product Selection
  • In House CAD Designer & Customization further enhances your experience
  • We are TUV Tested And EN1004 Certified
  • With 25+ Years of Experience in the Industry, we know what is best for you.

4. What is the return and refund policy at msafegroup.com?

Check out our refund policy and privacy policy page to know about it all.

5. Is it possible to track my order?

Yes, we will always provide you with your tracking id once the products are shipped.

6. What are the different modes of payment which are accepted on website?

You have several payment options open to choose from, like Credit/debit card, Net banking, and UPI.

7. How long does it take to deliver the order?

The Delivery time depends on your location. We offer fast delivery to the cities near our yard location.

8. How will I know that you have received my order?

Once we have received your order, you will receive a confirmation message and a mail to your registered mobile number or email id.

9. What is your shipping and handling prices?

Our shipping and handling prices depend on the location of shipment and the products that have to be shipped.

10. Can I change my delivery address after I have placed my order?

Yes, you can do that. But the shipping price may change accordingly. If you have to change the location after the order is shipped, or if you have any further queries, you can call us at 9859857100 or email us at info@msafegroup.com.

11. How do I cancel my order?

Do keep in mind that only the products having manufacturing defects can be changed/returned. Please check out or RETURN AND CANCELLATION POLICY page to know more.

12. How do I know if an item is in stock?

You can raise an ENQUIRY by clicking on the red button under the product descriptions, and fill in your details. Someone from our team will connect with you soon and answer all your queries.

13. Is it possible to cancel my order after it has been processed?

No, your order cannot be cancelled after it is processed. Do read our RETURN AND CANCELLATION POLICY for more information.

14. Is it mandatory to register to place an order online?

No, it is not mandatory to register to place an order online. You can order with us as a guest user.

15. What are msafegroup.com privacy and security policy?

The company’s privacy policy demonstrates our commitment to privacy. We understand that when you provide us with information about yourself, you trust
us to act in a responsible manner. msafegroup.com will never share, rent, sell or otherwise disclose any of the personally identifiable information that we collect from you.

16. How do I register a complaint, if I have any?

At msafegroup.com, utmost care is taken to deliver as per our promises, and we expect to get 100% customer satisfaction.
However, in a rare case if you have a complaint which you wish to register and bring to our notice. Do send us a mail at info@msafegroup.comor call us at 985-985-7100. We will surely get back to you soon.